Legal Document for FixFind

Effective Date: January 2025

This document outlines the legal terms governing the use of FixFind, a mobile application designed to connect Clients with Fixers for various services. By downloading, accessing, or using FixFind, you agree to abide by this document, which includes the Terms and Conditions, Privacy Policy, and No Refund Policy.

1. Introduction

FixFind (“we,” “our,” “us”) serves as a platform to connect individuals seeking services (“Clients”) with service providers (“Fixers”). While we facilitate the connection, we are not directly involved in the negotiation, payment, or execution of services between Clients and Fixers.

2. Terms and Conditions

2.1 Definitions

• FixFind: Refers to the FixFind app and its associated services.
• Fixer: A service provider registered on the platform.
• Client: A user looking to hire Fixers for services.
• User: Refers to both Fixers and Clients.

2.2 Use of the Platform

• Clients can browse and connect with Fixers free of charge.
• Fixers pay a subscription fee to access and use the platform.
• FixFind does not process or facilitate payments between Clients and Fixers.

2.3 Fixer Responsibilities

• Pay subscription fees to maintain access to the platform.
• Deliver agreed-upon services in a professional and timely manner.
• Comply with relevant laws and regulations.

2.4 Client Responsibilities

• Directly negotiate terms, including service scope, fees, and timelines, with Fixers.
• Handle all payments directly with Fixers outside the app.
• Resolve disputes directly with Fixers.

2.5 Prohibited Activities

• Use the platform for illegal activities.
• Misrepresent their identity, qualifications, or services.
• Exploit, harass, or abuse other users.
• Attempt to circumvent platform fees or engage in unauthorized activities.

3. No Refund Policy

• Fixer Subscriptions: All subscription fees are non-refundable, regardless of service outcomes or disputes.
• Client Payments: FixFind is not involved in payments for services arranged between Clients and Fixers. Refunds for such payments must be resolved directly between the Client and Fixer.
• Refund exceptions: Refunds are issued only in cases where:
  • Technical errors caused an incorrect subscription charge.
  • Verifiable technical issues rendered the platform unusable.

To request a refund for eligible cases, contact FixFind support within 7 days of the transaction at [Insert Support Contact Information].

4. Privacy Policy

• FixFind collects and uses personal information to facilitate connections between Clients and Fixers.
• Data collected includes names, contact details, and service preferences.
• FixFind does not share user data with third parties without consent, except as required by law.

5. Disclaimer

• FixFind provides a platform for connections but does not guarantee the quality, safety, or legality of services provided by Fixers.
• FixFind is not liable for disputes, damages, or losses arising from agreements between Clients and Fixers.
• FixFind does not accept cash payments and disclaims responsibility for any financial transactions between users.

6. Account Management

Users are responsible for maintaining accurate information on their accounts. Accounts may be terminated for:

• Violating these terms.
• Engaging in prohibited activities.

6.1 Account Deletion

Users can request account deletion by contacting FixFind support at [Insert Support Contact Email/Phone].

7. Changes to Legal Terms

FixFind reserves the right to update this document. Users will be notified of changes, and continued use of the app constitutes acceptance of the updated terms.

8. Contact Information

For any questions, concerns, or refund requests, please contact us:

Email: support@fixfastfind.com

By using FixFind, you confirm that you have read, understood, and agree to abide by the terms outlined in this Legal Document.